The disrupted services at the Bank’s branches spurned the ire of customers, who called for government intervention.

However, Prime Minister and Minister for Finance Philip J. Pierre reaffirmed the Bank’s independence as a private institution. Pierre said the government will allow the Bank to handle the labour issue according to its own internal processes.

“Bank of Saint Lucia is a private institution that has its own laws and its own Board of Directors. We are hoping that good sense will prevail.  If there's a labour issue that the bank has to go through the formal channels for, we hope that good sense prevails,” he said.

The Prime Minister urges all parties to find common ground as the relevant labour agencies handle the matter.

“The government is very concerned but there's a process. I understand right now it's in the hands of the Board of Directors and I am imploring the parties to let good sense because the people of the country are inconvenienced.”

BOSL Managing Director, Rolf Phillips, sent an email to customers on Friday, apologising for the disrupted services and vowing that such incidents won’t be repeated.

“We acknowledge the inconvenience and disruption caused by limited services and closure of some of our branches, including customer service and lending services, over the past four days. We deeply regret any difficulties you may have faced during this time,” the email said.

Among the employees’ demands is the resignation of the Senior Human Resource Manager.