Consumer Rights Groups this year are discussing the positive and negative effects of artificial intelligence on job security and commerce.

President of the National Consumer Association, Dr. Thecla Fitz-Lewis, says the introduction of AI in Saint Lucia may pose an increase in automated and digitised workspaces. This increase, however, may result in job loss. 

“There is potential for job loss. So artificial intelligence can really replace human skill. Another disadvantage, it really lacks emotion and creativity. So we will have a society where people are no longer creative, because artificial intelligence can do it for them. That can affect consumers,” Dr. Lewis explained.

Director of the Consumer Affairs Department, Wendy Frederick, adds her voice to the growing concern, stating that consumers have valid concerns.

“We've recognised that artificial intelligence is taking over. It is growing at a fast pace, and many people are concerned about the implications, whether robots will take over their jobs? So we want consumers to be aware of the implications, as well as the benefits, because there aren't just downsides,” she said.

On Friday, March 15th, she says the Department will be hosting a public education campaign at the Soufriere Bus Terminal.

She says many of the public’s concerns will be addressed at that education drive.

“We will be informing consumers, not just about AI, but generally on consumer affairs, their responsibilities, their rights as consumers, what's available to them, what the avenues are for redress.”